Order Making

• -1:How to change the order information
• -2:How can I check order status?
• -3:What Tips for Finding Your Favorite Items?
• -4:How to Complete an Order?
• -5: How about the product quality on krystalwigs.com?
• -6:How to Create Reviews?
• -7:How can I trace my order?
• -8:When will I receive my items after I place an order?

As a rule, once the order has been made,the detailed information (the size, the color, the material, etc.) of the item is not allowed to change anymore.

As for the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

Avariety of fashion wigs are at your side on our website. There are three ways for you to find your preferential items:

First, you can search your favorite items with key words or click the certain category to seek for your favorite products.

Second,in every list of our products, there are also "Advanced Search"button, which can make you easy and quick to find the free shipping and/or wholesale products.

Third, you can shop according to Best Selling, New Arrival or Price (from high to low or low to high).

Here are some instructions to help you place an order:

1- Register on krystalwigs.com for free.

2- Login your krystalwigs.com account.

3- Search or browse products according to styles or price or whatever ways you like. Click” Add to cart” if you find your favorite ones! One piece at least! Of course, if you change your mind, you can adjust or replace your items at once! While you are looking at other items, the products in your shopping cart are saved there. Your items are saved even if you log out or accidentally close your browser.

4- If you want to know the total price of the products you have purchased, you can click "Estimate shipping Costs" on the shopping cart page.

5- "Address book" is on the first checkout page, here you can edit your billing address or change shipping address to a different drop ship address.

6- You can refer to the checkout page for choosing shipping method and payment method you prefer.

After receiving your payment, we will begin to prepare your items at once. Tracking number and tracking links will be sent to your registered email address after your items' sent out.

We promise your 100% Guaranteed Qualityand Service as well as affordable price. In the past of the year, we are following the strict standards of professionalism, experience and credibility. Customers' satisfaction is our pursuit and we will always try our best to give you the best product and service. If you have any suggestions or some problems,please do not hesitate to contact our customer service.

Product reviews system, a part of the krystalwigs.com feedback system, enables you to submit reviews for any products you purchased on krystalwigs.com and helps other buyers make purchase decisions. The following guidelines on how to create reviews and use this feedback system (Note: These reviews are products-based.).

Step 1:

Sign into your krystalwigs.com account and visit "My Account".

(Note:You must have completed the purchase of the products before creating a review on it.)

Step 2:

Clickthe "My Review" button in the My Account section, and then you will see a list of items awaiting your reviews.

Step 3:

Choose the item you want to review by pressing the "Write a Review" button on the "My Reviews" page. Rate on a 5-star scale for the item and enter your comment in the box provided.

Step 4:

Preview your review and press the "Submit Review" button.

As for the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the"View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

There are four key factors that will decide when you receive your items.

1) Shipping Method: Delivery time varies with shipping method. For example: usually,DHL takes 2-4 business days while EMS takes 3-8 business days.

2) Time in transit varies depending on where you're located and where your package is coming from.

3) Item Processing Time: There are different processing times for differentitems. Average processing time is 3 to 15 working days; however, we will tryour best to prepare the item ASAP after you place an order on our website

4) Some unavoidable reasons: We will ship out the item according to your requests, but we can’t assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.
But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case aspriority.